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REACH FOR THE SKY AND BE THE BEST - Day 1 Thursday 27 September 2018

09:30 - 10:00

WELCOME AND REGISTRATION


10:00 - 11:15

CATERING WORKSHOP

Pierre Rambroul (Uppersky Gourmet Catering)

Martin Henschel (Carlos Catering)

  • The perfect smoothie
  • What is aviation catering? The perfect way to order catering (including the perfect order form to take for the Flight Attendant)
  • How to optimise your invoice when you have a limited budget



11:15 - 11:30

COFFEE BREAK

11:30 - 13:00

CATERING WORKSHOP

    • Fast dessert
    • How to prepare a nice fruit basket
    • Manage dry store on board
    13:00 - 14:00

    NETWORKING LUNCH

    14:00 - 14:45

    AVIATION IN CHINA

    Hong Wang (Air Culinaire Worldwide)

    China is fast moving: more F/A will operate with Chinese guests. What should they expect?

    14:45 - 15:30

    BUTLER IN THE SKY

    Ruth Douglas (Heirlooms)

    Soft furnishings selection and care of linen

    15:30 16:30

    BUTLER IN THE SKY

    Leif Ytterstad (Da Vinci Training)

    How to cover table, which cutlery, care of silverwear

    16:30 - 17:30

    BUTLER IN THE SKY

    Manuel Ramos (Caron Boutique)

    Make up and perfume

    18:30 - 22:00

    COCKTAIL RECEPTION

    REACH FOR THE SKY AND BE THE BEST - Day 2 Friday 28 September 2018

    08:30 - 09:00

    WELCOME AND REGISTRATION

    09:00 - 09:15

    WELCOME REMARKS

    EBAA COO and ECFAC

    09:15 - 11:00

    MEDICAL ISSUES

    Speaker TBC


    11:00 - 11:30

    COFFEE BREAK

    11:30 - 12:00

    WE CARE

    Christine Mairesse (EBAA)

    Why crew and operators should enrol

    12:00 - 13:45

    NETWORKING LUNCH

    13:45 - 14:30

    BODY TALK

    Resiliance and De-Escalation TBC

    14:30 - 15:30

    LIFE LEADERSHIP

    Griffin Bruehl

    15:30 - 16:15

    RESILIANCE

    Topic to be confirmed

    16:15 - 16:30

    Q & A AND SURVEY

    Matthew Delamere (Eyelevel Jet Interiors, US)

    16:30 - 16:45

    CLOSING REMARKS AND END OF THE CONFERENCE

    Matthew Delamere (Eyelevel LTD)