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4th EUROPEAN CABIN SERVICE CONFERENCE "PREPARE FOR SUCCESS" - Day 1 Thursday 27 September 2018

09:30 - 10:00

WELCOME AND REGISTRATION


10:00 - 11:15

CATERING WORKSHOP

Mr. Pierre Rambroul (Uppersky Gourmet Catering, FR and current Chair of the Catering subcommittee)
Mr. Martin Henschel (Carlos Aviation Catering Network, DE)
Ms. Kelly Merriott (De Luxe Catering, UK)
Ms. Paula Kraft (DaVinci In-Flight Training, US)
Mr. Mauro Benincasa (Hi Fly Catering, IT)
Ms. Emma Mair (Absolute Taste London, UK)
Mr. Andre Seijbel (Galley Cuisine, NL)

  • The perfect Smoothie (The perfect start to the morning for your passengers)
  • Q&A
11:15 - 11:30

COFFEE BREAK

11:30 - 13:00

CATERING WORKSHOP (Continued)

  • Fast Dessert / How to prepare a nice fruit basket (How to prepare simple and fast desserts if there are no VIP caterers)
  • Manage your dry store on board
  • Q&A
13:00 - 14:00

NETWORKING LUNCH

14:00 - 14:45

AVIATION IN CHINA

Ms. Hong Wang (Business Development Manager; Air Culinaire Worldwide)

  • Common Challenges and Solutions in Catering
  • Business Aviation market dynamics in China and APAC region
  • Chinese cuisine style and culture and traditions
  • Chinese traditions, etiquette and overcome language barrier
  • Q&A
14:45 - 15:45

SERVICE SKILLS

Mr. Leif Ytterstad (DaVinci In-Flight Training, US)
Mr. Matthew Delamere (Eyelevel Ltd. and current ECFAC Vice-Chair)
Ms. Anne Chuard (ECFAC Past Chair)

  • How to maintain the integrityof the aircraft interior?
  • How to make a bed?
  • Q&A
15:45 16:15

PROTOCOL

Ms. Victoire Chassagne Malki (Business Aviation School Paris, FR)

  • How to deal with Protocol? How should you address your Principal and his/her Guests?
16:15 - 17:00

MAKE-UP TECHNIQUES

Mr. Manuel Ramos (Caron Brand, FR)

  • How to use make-up?
  • Demonstration of the basic techniques applied to the specific requirements of Flight Attendants lifestyle.
20:00 - 22:00

DINNER RECEPTION

Dress code: Cocktail

4th EUROPEAN CABIN SERVICE CONFERENCE "PREPARE FOR SUCCESS" - Day 2 Friday 28 September 2018

08:30 - 09:00

WELCOME AND REGISTRATION

09:00 - 09:15

WELCOME REMARKS

Mr. Athar Husain Khan, EBAA's Secretary General
Mr. Robert Baltus, EBAA's Chief Operations Officer
and the ECFAC Representatives

09:15 - 10:00

MEDICAL ISSUES

Mr. Brent Palmer (Director Medical Instructors & Customer Relationships; MedAire, UK)

  • Working/taking care of passengers with disabilities (sight, hearing, speech, physical, mental limitations, etc.)
10:00 - 10:15

WE-CARE

Ms. Christine Mairesse (EBAA)

  • Why Flight Attendants AND Operators should enrol.
10:15 - 11:00

COMMUNICATION FROM A SAFETY AND INTERPERSONAL SENSE

Ms. Yasmin Milner (Corporate Flight Training's Director and Founder of the European Corporate Aviation Food Safety Training Program)

  • Are you a good communicator?
    Communication is one of the biggest factors in aviation; it affects everything and everybody aviation relies on accurate, timely communication. On an interpersonal level it can affect the synergy between individuals in both our personal and professional lives.

    Poor communication can affect our working operations and our day to day activities. As we know, it has a huge impact on safety. A breakdown in communication, has often been cited as one of causal factors in many aviation incidents and accidents, particularly during times of high stress.

    In this interactive session, Yasmin will explore communication, its impact on our activities, on aviation safety and considerations for effective communication.
11:00 - 11:15

COFFEE BREAK


11:15 - 12:00

CREW RESOURCE MANAGEMENT

Mr. Thomas Vrancken

  • The CRM is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making. What's in it for the Corporate Cabin Crew?
12:00 - 13:30

NETWORKING LUNCH


13:45 - 14:30

TOPIC TO BE DETERMINED

Due to some changes in the agenda of the Speaker, we will replace this topic shortly. Please come back soon.

14:30 - 15:15

KEY NOTE SPEAKER

Mr. Scott A. Moore (Professional Coach; DaVinci In-Flight Training Institute and Moore Life Leadership)

  • How Can You Lead Without Authority?
    Professional Coach and aviation professional Scott Moore will provide the answers and help you become a true, authentic leader! Learn to live, work, and lead in alignment with your own core values, principles, and life purpose. Become inspired, so you can be an inspiration in the lives of others. You will leave with the tools to make a positive difference in your own life, and in the lives of those around you.

    Scott A. Moore is a Personal Life Coach and Leadership Advisor at Moore Life Leadership. He is a Professional Certified Coach (PCC), a Certified Success Coach (CSC), and a Certified Aviation Manager (CAM).
15:15 - 16:00

SAFETY, SECURITY AND SYSTEMS

Mr. Terry Yeomans (IBAC, Programme Director for the IS-BAH)

  • I could never imagine it happening here!
    If you could make any changes to improve safety in your operations, what would they be?
16:00 - 16:15

Q&A AND SURVEY

16:15

CLOSING REMARKS AND END OF THE CONFERENCE