4th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2018 - Day 1 - "PREPARE FOR SUCCESS" September 27, 2018
09:00 - 09:30
WELCOME AND REGISTRATION Attendees, Speakers and Sponsors check-in and pick-up their badges. |
09:30 - 09:45
WELCOME REMARKS AND INTRODUCTION OF THE WORKSHOP Mr. |
09:45 - 11:15
CATERING WORKSHOP (Part 1 and Part 2) Mr. Food trends are changing- healthier are the most requested menu items for flights all around the world. The food we consume has a direct reflection and reaction to our behavior and health. Food must provide energy, enable passengers and crew balance for their irregular eating and sleep patterns. Performance in their job requirements, in their sharpness when working on important business agreements all have a close relationship to what we eat, when it is eaten and how it is prepared.The effects of altitude, cabin pressure, and humidity all must be considered to keep passengers and crew refreshed and energized when they have a full day in front of them, or provide them with foods that will enable them to get good rest when needed, even if the clock says otherwise. High Protein shakes, ancient grains, fresh sauces, and varying uses of seasoning are key. Sit in and take away a wealth of new information to better serve you, your passengers and crew.
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11:15 - 11:45
COFFEE BREAK |
11:45 - 13:15
CATERING WORKSHOP (Part 3 and Part 4) Mr. A flight attendant's job description should, in addition to a professionally trained safety and emergency specialist, food and hygiene expert, passenger and crew caregiver, medical assistant, also include traits that include resilience, out of the box thinker, problem solver and magician. Schedules change, wishes and desires of passengers change, special requests pop up and must be handled in the skies above without assistance of an on ground resource.How does a cabin attendant create snacks, meals and desserts out of thin air? How do you organize the aircraft pantry and snack basket to enable the cabin attendant to able to provide requests that are creative, taste great and provide the magic to impress? Your caterers will provide useful tools and hands on practice in creating show stopping out of the box menu items.
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13:15 - 14:45
NETWORKING LUNCH |
14:45 - 15:30
AVIATION IN CHINA Ms.
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15:30 - 16:15
SERVICE SKILLS Mr. One very important aspect of the flight attendant's job is to maintain the integrity of the aircraft interior. The reduction and prevention of spills, smoke damage to the head liner from improper heating of food in the galley, food leaks in the refrigerator or gasper drawers, stains of the seats and carpet, being able to communicate to a maintenance team the problems occurring in the cabin are all part of the professionals job. All of these items and more must be handled with ease and discretion. In addition, part of the this professionals job is providing a seamless, well-orchestrated turn down service in the confines of the cabin. This requires thought and planning. Take part in learning these many skill sets while practicing on actual aircraft equipment.
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16:15 16:45
COFFEE BREAK |
16:45 - 17:30
MAKE-UP TECHNIQUES Mr.
The take away tools and techniques enable you to balance that fine line between too much and too little, enhancing the natural beauty one has and requires to have the appearance of a professional flight attendant. |
19:30 - 21:30
DINNER RECEPTION All participants to the Conference (Attendees, Speakers and Sponsors) are invited to join us for our now traditional networking dinner. Dress code: Cocktail |
4th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2018 - Day 2 - "PREPARE FOR SUCCESS" September 28, 2018
08:30 - 09:00
WELCOME COFFEE AND REGISTRATION Attendees, Speakers and Sponsors check-in and new Guests pick-up their badges. |
09:00 - 09:15
WELCOME REMARKS BY THE ECFAC REPRESENTATIVES Mr. |
09:15 - 09:30
WE-CARE Ms.
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09:30 - 10:15
INFLIGHT AND ON THE GROUND MEDICAL LESSONS LEARNT Mr.
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10:15 - 11:00
COMMUNICATION FROM A SAFETY AND INTERPERSONAL SENSE Ms.
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11:00 - 11:30
COFFEE BREAK |
11:30 - 12:15
CREW RESOURCE MANAGEMENT Mr.
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12:15 - 13:00
IN-FLIGHT FIRE Lithium Management - Competence vs Compliance EASA / Air Ops Ms.
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13:00 - 14:30
NETWORKING LUNCH |
14:30 - 15:45
KEY NOTE SPEAKER Mr.
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15:45 - 16:30
SAFETY, SECURITY AND SYSTEMS Mr.
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16:30 - 16:45
Q&A AND SURVEY |
16:45 - 17:00
CLOSING REMARKS AND END OF THE CONFERENCE |