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4th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2018 - Day 1 - "PREPARE FOR SUCCESS" Thursday 27 September 2018

09:00 - 09:30

WELCOME AND REGISTRATION

Attendees, Speakers and Sponsors check-in and pick-up their badges.

09:30 - 09:45

WELCOME REMARKS AND INTRODUCTION OF THE WORKSHOP

Mr. Athar Husain Khan (EBAA; BE)
Mr. Pierre Rambroul (Uppersky Gourmet; FR)

09:45 - 11:15

CATERING WORKSHOP (Part 1 and Part 2)

Mr. Pierre Rambroul (Uppersky Gourmet; FR)
Mr. Martin Henschel (Carlos Aviation Catering Network; DE)
Ms. Kelly Merriott (De Luxe Catering; UK)
Ms. Paula Kraft (DaVinci In-Flight Training; US)
Ms. Emma Mair (Absolute Taste London; UK)
Mr. André Seijbel (Galley Cuisine VIP InFlight Catering; NL)

Food trends are changing- healthier are the most requested menu items for flights all around the world. The food we consume has a direct reflection and reaction to our behavior and health.

Food must provide energy, enable passengers and crew balance for their irregular eating and sleep patterns. Performance in their job requirements, in their sharpness when working on important business agreements all have a close relationship to what we eat, when it is eaten and how it is prepared.
The effects of altitude, cabin pressure, and humidity all must be considered to keep passengers and crew refreshed and energized when they have a full day in front of them, or provide them with foods that will enable them to get good rest when needed, even if the clock says otherwise.
High Protein shakes, ancient grains, fresh sauces, and varying uses of seasoning are key. Sit in and take away a wealth of new information to better serve you, your passengers and crew.



  • 09:45 - 10:30
    How to build a fast dessert
  • 10:30 - 11:15
    How to compose an elegant fruit basket
  • Q&A
11:15 - 11:45

COFFEE BREAK

11:45 - 13:15

CATERING WORKSHOP (Part 3 and Part 4)

Mr. Pierre Rambroul (Uppersky Gourmet; FR)
Mr. Martin Henschel (Carlos Aviation Catering Network; DE)
Ms. Kelly Merriott (De Luxe Catering; UK)
Ms. Paula Kraft (DaVinci In-Flight Training; US)
Ms. Emma Mair (Absolute Taste London; UK)
Mr. André Seijbel (Galley Cuisine VIP InFlight Catering; NL)

A flight attendant's job description should, in addition to a professionally trained safety and emergency specialist, food and hygiene expert, passenger and crew caregiver, medical assistant, also include traits that include resilience, out of the box thinker, problem solver and magician.

Schedules change, wishes and desires of passengers change, special requests pop up and must be handled in the skies above without assistance of an on ground resource.
How does a cabin attendant create snacks, meals and desserts out of thin air? How do you organize the aircraft pantry and snack basket to enable the cabin attendant to able to provide requests that are creative, taste great and provide the magic to impress?
Your caterers will provide useful tools and hands on practice in creating show stopping out of the box menu items.



  • 11:45 - 12: 00
    How to manage your dry store
  • 12:00 - 13:15
    The perfect smoothie
  • Q&A
13:15 - 14:45

NETWORKING LUNCH

14:45 - 15:30

AVIATION IN CHINA

Ms. Hong Wang (Air Culinaire Worldwide; UK)

  • Common Challenges and Solutions in Catering
  • Business Aviation market dynamics in China and APAC region
  • Chinese cuisine style and culture and traditions
  • Chinese traditions, etiquette and overcome language barrier
  • Q&A
15:30 - 16:15

SERVICE SKILLS

Mr. Matthew Delamere (Eyelevel Ltd.; UK)

One very important aspect of the flight attendant's job is to maintain the integrity of the aircraft interior. The reduction and prevention of spills, smoke damage to the head liner from improper heating of food in the galley, food leaks in the refrigerator or gasper drawers, stains of the seats and carpet, being able to communicate to a maintenance team the problems occurring in the cabin are all part of the professionals job. All of these items and more must be handled with ease and discretion.

In addition, part of the this professionals job is providing a seamless, well-orchestrated turn down service in the confines of the cabin. This requires thought and planning. Take part in learning these many skill sets while practicing on actual aircraft equipment.

  • Q&A
16:15 16:45

COFFEE BREAK

16:45 - 17:30

MAKE-UP TECHNIQUES

Mr. Manuel Ramos (Caron; FR)

  • How much is too much make-up? How do you apply make-up to keep your face from looking ”painted” and un-natural?
  • Make-up artist to the rich and famous, Manual Ramos, is here to teach you how to care for your skin considering the aircraft humidity, ultra violet light exposure, lack of good quality sleep, and less than perfect nutrition.

The take away tools and techniques enable you to balance that fine line between too much and too little, enhancing the natural beauty one has and requires to have the appearance of a professional flight attendant.

19:30 - 21:30

DINNER RECEPTION

All participants to the Conference (Attendees, Speakers and Sponsors) are invited to join us for our now traditional networking dinner.

Dress code: Cocktail

4th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2018 - Day 2 - "PREPARE FOR SUCCESS" Friday 28 September 2018

08:30 - 09:00

WELCOME COFFEE AND REGISTRATION

Attendees, Speakers and Sponsors check-in and new Guests pick-up their badges.

09:00 - 09:15

WELCOME REMARKS BY THE ECFAC REPRESENTATIVES

Mr. Matthew Delamere (Eyelevel Ltd.; UK)
Ms. Paula Kraft (DaVinci InFlight Training Institute; US)
Mr. Pierre Rambroul (Uppersky Gourmet; FR)
Mr. Martin Henschel (Carlos Aviation Catering Network; DE)

09:15 - 09:30

WE-CARE

Ms. Christine Mairesse (EBAA; BE)

  • Why should Flight Attendants AND Operators register on the WE-CARE website?
  • Why is this type of networking important?
  • Why is training important for Flight Attendants and anyone who is assigned to perform the service to VIP/VVIP on board Business Aircraft?


09:30 - 10:15

INFLIGHT AND ON THE GROUND MEDICAL LESSONS LEARNT

Mr. Brent Palmer (MedAire; UK)

  • A review of 32 years aviation inflight medical emergencies and on the ground medical support.
10:15 - 11:00

COMMUNICATION FROM A SAFETY AND INTERPERSONAL SENSE

Ms. Yasmin Milner (Corporate Flight Training; UK)

  • Are you a good communicator?
    Communication is one of the biggest factors in aviation; it affects everything and everybody aviation relies on accurate, timely communication. On an interpersonal level it can affect the synergy between individuals in both our personal and professional lives.

    Poor communication can affect our working operations and our day to day activities. As we know, it has a huge impact on safety. A breakdown in communication, has often been cited as one of causal factors in many aviation incidents and accidents, particularly during times of high stress.

    In this interactive session, Yasmin will explore communication, its impact on our activities, on aviation safety and considerations for effective communication.
11:00 - 11:30

COFFEE BREAK


11:30 - 12:15

CREW RESOURCE MANAGEMENT

Mr. Thomas Vrancken (FlyingGroup; BE)

  • The CRM is a set of training procedures for use in environments where human error can have devastating effects.
  • Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making. What's in it for the Corporate Cabin Crew?
12:15 - 13:00

IN-FLIGHT FIRE Lithium Management - Competence vs Compliance EASA / Air Ops

Ms. Isabelle Durand (Aircare Facts; FR)

  • If not the most important cause of major accidents, fire on board is without any doubt one of the most terrifying experience one can encounter in an aircraft.
  • Between new technologies and current regulations, is there a way to do the right choices?


13:00 - 14:30

NETWORKING LUNCH


14:30 - 15:45

KEY NOTE SPEAKER

Mr. Scott A. Moore (Moore Life Leadership and DaVinci In-Flight Training Institute; US)

  • How Can You Lead Without Authority?
    Professional Coach and aviation professional Scott Moore will provide the answers and help you become a true, authentic leader! Learn to live, work, and lead in alignment with your own core values, principles, and life purpose. Become inspired, so you can be an inspiration in the lives of others. You will leave with the tools to make a positive difference in your own life, and in the lives of those around you.

    Scott A. Moore is a Personal Life Coach and Leadership Advisor at Moore Life Leadership. He is a Professional Certified Coach (PCC), a Certified Success Coach (CSC), and a Certified Aviation Manager (CAM).
15:45 - 16:30

SAFETY, SECURITY AND SYSTEMS

Mr. Terry Yeomans (IBAC; UK)

  • I could never imagine it happening here!
    If you could make any changes to improve safety in your operations, what would they be?
16:30 - 16:45

Q&A AND SURVEY

16:45 - 17:00

CLOSING REMARKS AND END OF THE CONFERENCE