5th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2019 - Day 1 October 3, 2019
08:30 - 09:00
WELCOME AND REGISTRATION Attendees, Speakers and Sponsors check-in and pick-up their badges. |
09:00 - 09:30
WELCOME REMARKS AND INTRODUCTION OF THE WORKSHOP |
09:30- 10:15
Welcome Table Set-Ups Around the WorldWe are living in an International World. Therefore, the desires and requirements of our passenger’s change based on the individual nationalities of those passengers. As the cabin crew serving to their specific needs in everything from food preferences, styles of service, seating selections, so should we prepare to create a welcome that makes our passengers feel comfortable and at home when they board. Consequently, their welcome tables are different as well. This session will cover the very different styles and standard components for the perfect welcome table associated with various regions of the world. Explore with us Asian, American, European, Middle Eastern, and Russian Styles Presented By: |
10:15- 10:30
COFFEE BREAK |
10:30- 11:30
Keynote Speaker Asad Rahman on the The Future of Business Aviation- Innovation and the Millennial Effect In this talk, Asad will discuss :
Presented by: |
11:30 - 11:45
TOMBOLA |
11:45 - 12:00
COFFEE BREAK |
12:00 - 13:00
So you are Flying with Heads of State This panel will present the similarities and differences each panellist encountered while serving on board the President of the United States, the Queen of England and the Saudi Royal Family's aircraft.
Presented By: |
13:00 - 14:00
NETWORKING LUNCH |
14:00 - 14:45
Flight Safety International will present this first aid focused session, complete with first aid quiz. Presented by: Peggy Marchand |
14:45 - 15:00
TOMBOLA |
15:00 - 15:15
Coffee Break |
15:15 - 16:00
Champagne Wishes and Caviar Dreams (Catering Workshop) Matadome Butler Leif Ytterstand will teach the do’s and don’ts of serving champagne. The attendees will experience interactive hands on training in how to read the bottle label, to chill champagne to the perfect temperature, how to properly open the bottle, how to hold the bottle to pour with perfection, how to select the perfect bottle and the perfect glass for the aircraft and why this makes a difference. Proper service and differences in flavor pairing when serving with different foods, canapes, caviar, chocolates, pastries or mixing to make champagne cocktails will be provided by On Air Dining. Champagne sponsored by Tattingers and Caviar sponsored by Petrossian.
Presented By: |
16:00 - 16:45
Avoid Dessert Disasters ( Catering WorkShop) Bon Soiree’s catering team will provide an assortment of dessert scenarios to each attendee and assorted standard cabin items to use in their recreation. Be part of a hands on dessert catering recovery that you develop on your own after receiving helpful techniques and tips from our catering team.
Presented By: Bon Soiree Catering Team- |
16:45 - 17:00
TOMBOLA |
19:00 - 21:00
DINNER RECEPTION All participants to the Conference (Attendees, Speakers and Sponsors) are invited to join us for our traditional networking dinner. |
5th EUROPEAN CABIN SERVICE CONFERENCE - ECSC2019 - Day 2 October 4, 2019
09:00 - 09:15
WELCOME AND REGISTRATION Attendees, Speakers and Sponsors check-in and pick-up their badges. |
09:15 - 10:00
Pre-flight and Post Flight Safety Checks - Its not just for pilots. This session will present samples of checklists and discuss the importance of these lists, how and why they should be completed, how to report issues to the PIC and/or maintenance team. Presented By: |
10:00 - 10:15
Woman in Corporate Aviation Scholarship Award Presented by: |
10:15 - 10:30
TOMBOLA |
10:30 - 10:45
COFFEE BREAK |
10:45 - 11:45
Personal Branding In order to be successful within the industry, there are numerous items that should be in order in your resume and social media to land that great job. See first-hand examples of what to do and not to do and how to successfully navigate an interview. Presented By: |
11:45 - 12:00
COFFEE BREAK |
12:00 - 13:00
Can You Hear Me Now? (onboard tech) This session is run by SatCom Direct and will show you how to understand the workings of electronic equipment on board, how to trouble shoot problems, to how to communicate what is wrong with the PIC or the maintenance team. Presented By: |
13:00 - 14:00
NETWORKING LUNCH |
14:00 - 14:30
Aircare Access RVS Plus - Remote Viewing Station - a telemedecine portable patient assessment and communication tool. The inflight safety aspect is crucial and this includes medical emergencies. None emergency checklists are approved by Eu civil aviation authorities, and so few internally used by private jets operators. AED's are on board most of business jets, The need for RVS is essential for VIP flight safety conditions. Cabin crew and flight crew can often feel alone when facing a passenger medical emergency. RVS Plus is the answer to be used by non medical staff, in permanent vision and audio coordination for crew and patient, with online doctor assistance, wherever in flight. Presented by: |
14:30 - 15:15
CanapesOn air dining will present this session focused around canapes. Presented by: |
15:15 - 15:30
Coffee Break
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15:30 - 15:45
Tombola
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15:45 - 16:45
IS-BAH The International Standard of Business Aviation Ground Handlers is a safety program designed for your global ground handlers.You, as the cabin crew, are the eyes and ears of the industry when it comes to these vendors. Learn what guidelines the handlers must adhere to and some of the requirements which directly impact you regarding food safety, hygiene and catering related topics.Is the vendor referred to you compliant to local laws and governing rules or is the catering source the friend of a friend who manages and FBO? This session will show you in a memorable way what makes a great ground handler. Presented By: |
16:45 - 17:00
Closing Remarks |